1.1 All Products on this website (which may vary from time to time) are available in the UK. We also ship worldwide but products will be subject to charges when they arrive at destination customs and won’t be released until charges are paid.
1.2 In the event that we are unable to manufacture the Product for you at all, due to material shortages we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 7 days from our notification of unavailability .
2.1 Prices listed on our website are current and valid at time of order and payment.
Order / Payments
3.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, mobile phone number and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the ‘complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
3.2 Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.
3.3 We cannot accept Order Forms from customers under the age of eighteen (18) years.
3.4 By ordering on the telephone you agree to our terms and conditions.
4.1 Our delivery service is anywhere in the UK
4.2 On acceptance by us of your Order Form we will advise you by e-mail confirmation of order and a predicted turnaround time. Our turnaround times may be longer at busy periods as we manufacture our products.
Order Forms received on Saturdays, Sundays or Public Holidays will be processed the next working day. We do not deliver on Saturdays, Sundays or public holidays.
4.3 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your mobile telephone number and e-mail address so that we can notify you of delivery as we use DPD Local for our deliveries.
4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the delivery date, you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall make alternative arrangements. In these circumstances we will deliver on the next available day. To give an example 1) if the person is not in, no near neighbours are found and it is unsafe to leave. 2) It is a house name or an out of the way address and we are unable to find it. Please give as much information when making your order of the receiver i.e. surname, contact telephone number, and near landmarks.
4.5 In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
4.6 Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered, we cannot accept responsibility if the intended recipient has moved or lives elsewhere, and the actual recipient refuses or fails to return item(s).
4.7 Where the carrier is unable to find someone to accept delivery, they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.
4.8 Our delivery company DPD Local will email once your order is booked for delivery and send a one hour window via text message on your delivery day. Whilst every effort will be made to ensure your order is delivered at the times specified, no guarantee for delivery by the time specified can be given.
4.9 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details provided on the Order Form.
4.10 When placing your order, you can specify further delivery information using the ‘Delivery Notes’ field provided. This is intended to provide further guidance to the party delivering your order that isn’t included within your address information. For example, to specify to call you for security gate access, describe your property entrance if hard to find etc.
4.11 Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, whereby such failure or delay results from any circumstances outside our reasonable control. Including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever
4.12 We always make every effort to deliver all items to the address. In the event of a non-delivery i.e. where the product has not been signed for and not received for whatever reason or we have been unable to deliver either through driver error or circumstances beyond our control, no compensation will be due for any loss of enjoyment or upset caused. The one caveat to this is where the delivery has been attempted twice, and no answer was received (neighbours are always tried) and no ‘safe leave location’ has been requested. If the order is returned to us there may be additional re-delivery charges.
4.13 Our delivery times are in general from 9am-5pm Monday to Friday however sometimes they can be delivered outside of these hours due to demand by our courier.
4.14 Once the items are dispatched, the address cannot be changed, if you have provided the wrong address, it will be impossible to change the address as we use a third-party carrier. Items ordered with the wrong address will not be able to be refunded as if the delivery is refused then it will go back to the Carrier depot, and we are not advised of this until later.
Refunds & Cancellation
5.1 Orders may be amended or cancelled up to 48 hours after ordering. If you decide to cancel, we reserve the right to charge a £25 cancellation fee. This covers fees for payments and possible material wastage..
5.2 To amend or cancel your order, please contact us using the contact details set out in Section 6 below. All cancellations must be made in writing/confirmed in writing to the email address in Section 6. Please include your order number and/or address for delivery.
5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
5.4 Cancellations by customers are subject to a £25 admin cost, due to card fees and possible material wastage.
5.5 We are unable to cancel or amend any order once dispatched.
5.6 All our products are bespoke and made to order, therefore we cannot refund your order if it has entered the manufacturing stage.
6.1 In the event that you are not satisfied with the Online Service any complaints should be addressed to:
Address: Unit 31 Chancery Gate, Goulds Close, Milton Keynes MK1 1EQ UK
Tel: 01908 229 147
6.2 In order to assist us in resolving any complaints quickly, we advise you to make any complaints within 2 working days of the date of delivery. We will not accept complaints after 1 week. Please put in writing via email or post to arrive within stated time 7 days after delivery.
6.3 Complaints of non-delivery must be made within 1 week of the notification of shipping.
6.4 Any complaint should be followed up with a picture showing the problem, taken either on the date of delivery or the day after. We may be unable to follow up complaints without evidence.
7.1 Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.
7.2 (a) We accept liability for death or personal injury arising from our negligence.
(b) Subject to clause 7.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to the price you have paid for the Products.
(c) Subject to clauses 7.2(a) and 7.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Online Site and/or the Online Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the Products supplied.
(d) Subject to clauses 1.5 and 4.3 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective two hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.
8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers, and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
8.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions, but this does not affect any right or remedy which exists apart from that Act.
8.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
8.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.